Privacy Policy

Introduction

Welcome to HelloGP. Safeguarding your privacy is a core commitment we hold dear. This Privacy Policy underlines our unwavering dedication to protecting the personal information you entrust to us, whether through online or offline interactions. In this Privacy Policy, references to “we,” “us,” or “our” pertain to HelloGP Pty Ltd (A.C.N. 670 848 549).

    • Your full name.
    • Date of birth.
    • Contact particulars, encompassing your email address, mailing address, residential address, and telephone number.
    • Information concerning your general practitioner.
    • Your sensitive information, including your preferences and opinions.
    • Details of your medical history, encompassing information regarding your past, present, or future health, medications requested or received, along with the services or support offered to you.
    • Additional sensitive data such as your gender at birth and Aboriginal or Torres Strait Islander heritage, alongside government identifiers like Medicare numbers and individual healthcare identifiers.

 

This information may be supplied to us via the Platform, the Websites, or provided by a Partner Doctor or Partner Provider during the delivery of services to you. Partner doctors may also gather historical data and information such as skills, qualifications, and experience.

Personal Information We Collect

For Patients and Users of Our Services/Websites/Apps:

    • Insights derived from patient surveys.

    • Information about consultations you’ve requested or received and our corresponding responses.

    • Any supplementary personal information requested by us or furnished by you or a third party.

  1. Collection and Use of Personal Information

    We collect, retain, utilize, and disclose personal information for various purposes, including:

    • Facilitating communication with you.
    • Maintaining records.
    • Conducting market research.
    • Managing our relationship with you and improving our services and your overall experience.
    • Providing the functionality of the Websites and the Platform (e.g., for patients, connecting you with a Partner Doctor or Partner Provider through our Platform).
    • Enabling Partner Doctors or Partner Providers to deliver healthcare services through the Platform.
    • Facilitating access to and utilization of our services.
    • Providing healthcare services to patients and healthcare providers.
    • Processing payments and invoicing.
    • Handling internal record-keeping, administrative tasks, and billing.
    • Conducting analytics, market research, and engaging in business development.
    • Offering additional benefits and delivering marketing communications.
    • Sharing health information held by us with your Representatives and specific third parties authorized by you (e.g., your nominated doctor with whom you want to share your health information).
    • Contacting emergency services when a Partner Doctor, following professional and ethical obligations, believes a patient is at imminent risk of harm, including self-harm.
    • Disclosing to relevant government authorities where reasonably necessary.
    • Sharing information with entities with which we may merge, be acquired, or to which we may sell all or part of our business and assets.
    • Assisting with legal compliance and cooperating with government or law enforcement agencies where required and authorized.
    • Complying with legal obligations and resolving disputes.

     

Please note that if you do not provide requested personal information, we may be unable to provide you with the services you have requested.

We may also utilise and retain your de-identified personal information for analysing how the Platform, Websites, and services are used and for the enhancement and development of our Platform, Websites, and services.

Upon signing up to use the platform, unless you subsequently opt out, you consent to us using your personal information for marketing and promotional purposes. This encompasses sending you information about our services, promotions, newsletters, relevant updates, and other purposes mentioned above. You can opt out of marketing communications at any time by using the unsubscribe feature in the relevant message or by contacting our privacy officer, whose contact details are provided at the end of this privacy policy.

  1. Disclosure of Personal Information to Third Parties

    We may disclose personal information to various third parties for the purposes specified above, including:

    • Doctors and other healthcare professionals involved in delivering healthcare services.
    • Third-party service providers, such as IT service providers, data storage, web hosting, and server providers.
    • Our employees, contractors, and related entities.
    • Current or potential agents or business partners.
    • Sponsors or promoters offering additional benefits.
    • In situations of business transfer, sale, or merger.
    • Credit reporting agencies, courts, and regulatory authorities.
    • Law enforcement officers and government agencies, as mandated by law.
  2. Storage and Security

    The security of your personal information is our paramount concern. We have established robust physical, electronic, and managerial measures to ensure the security of the data we collect. Your data is securely stored in the cloud, protected by high levels of encryption and site security.

    • Password protection: To access the Platform, you are required to create a secure password. The Platform does not permit automatic logins without this password. If you need to change your password, we employ authentication methods to verify your identity.

    While we take rigorous measures to protect data, we cannot guarantee absolute security for information transmitted over the internet. In the event of unauthorized access, disclosure, or loss of personal information, our data breach plan will be activated to mitigate potential risks.

  3. Cookies and Web Beacons

    To enhance the user experience and monitor website usage, we may employ cookies and web beacons. It’s important to note that configuring your browser to block cookies may limit access to specific areas of our online services.

  4. Your Rights

    You possess rights concerning your personal information, including access, correction, and the ability to lodge complaints. If you wish to exercise these rights or have privacy concerns, please reach out to our privacy officer.

  5. Amendments

    This Privacy Policy may be subject to periodic updates. We encourage you to visit our website regularly to stay informed about our current Privacy Policy.

  6. Contact Information

    For any questions or inquiries related to our Privacy Policy, please contact our privacy officer at hello@hellogp.com.au

    This Privacy Policy is effective as of October 1, 2023.

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