Need to speak with a Doctor?

When you use HelloGP to schedule a telehealth appointment, you will talk to a doctor who is licensed to practise in Australia without leaving your house.

Say hello to HelloGP for:

Send HelloGP a Message

Bring wellness home with HelloGP

Conveniently manage your healthcare online with telehealth appointments available 24/7, every day of the year. 

Priority Appointments available within 30 minutes.

Hassle-free virtual appointments save you time and money

Access quality medical expertise anytime, anywhere in Australia

Save time when you need it most with electronic scripts delivered instantly

Enjoy trusted advice from fully registered and insured Australian doctors

Who Are We?

We are a team of dedicated Australian doctors with a shared vision: to make healthcare more accessible and convenient for you.

We know that lengthy wait times and the added risk of crowded GP practices makes healthcare harder for Australians to access – especially for minor issues. That’s why we created HelloGP, a patient-centric telehealth solution that connects you to qualified doctors, anywhere and anytime you need them.

How does HelloGP work?

Book Your Appointment

Book your telehealth appointment instantly or choose a convenient time.

Sign Up or Log In

Verify your personal details to ensure your doctor has access to your medical history.

Finalise Your Appointment

Confirm your booking time and consent before making your secure online payment.

Connect with Your Doctor

Connect online with your doctor online to discuss your health concerns or needs.

Convenient Access

Enjoy immediate access to your documents through our secure mobile app or website.

Why choose HelloGP?

Peace of Mind: Our telehealth consultations are provided by accredited Australian doctors who are fully insured.

Convenience 7 Days a Week: HelloGP offers medical care that fits your busy schedule. Reach a doctor 7 days a week from anywhere in Australia.

Time-Saving: Say goodbye to travel and clinic waiting times. HelloGP promptly connects you with a doctor from the comfort of your home, car, work or location.

Accessible Medication and Healthcare: HelloGP provides easy access to medication and healthcare services, particularly benefiting rural Australians.

Reduced Clinic Burden: By choosing HelloGP, you help to reduce the burden on traditional clinics and hospitals.

Secure Document Storage: Your HelloGP account provides a secure hub for accessing essential documents such as medical certificates, referral letters, pathology, or radiology referrals, and more.

Digital Health Record Integration: Maintain a comprehensive digital record of your general healthcare activities, accessible whenever you need it.

Easy Mobile App Access: Access our user-friendly mobile apps for seamless document retrieval, appointment booking, and access to valuable healthcare information, blogs, and more.

Affordability: We offer cost-effective services, ensuring quality healthcare doesn't come at a premium.

Integrated Care: Explore additional features and services available through HelloGP's telehealth platform. From medical certificates and prescription refills to specialist referrals, we're here to address your medical needs with convenience and care.

Frequently Asked Questions

HelloGP: Transforming Healthcare Access in Australia, led by a dedicated team of Australian Doctors. Our mission is to empower you with efficient, patient-centered telehealth services, eliminating the need for crowded waiting rooms. We’re committed to supporting both patients and healthcare providers, ensuring accessibility and quality healthcare. Say hello to HelloGP, your telehealth solution for managing your health, including doctors’ consultations, medical certificates, prescriptions, investigations, and specialist referrals.

At HelloGP, your safety is our top priority. Our doctors provide care in alignment with AHPRA recommendations, and we exclusively offer video or phone consultations, eliminating the risks associated with chat-based consults.

Say hello to HelloGP, your telehealth solution for managing your health, including including doctors’ consultations, medical certificates, prescriptions, investigations, and specialist referrals.

Led by a dedicated team of Australian Doctors, our mission is to empower you with efficient, patient-centered telehealth services – eliminating the need for crowded waiting rooms. We’re committed to supporting both patients and healthcare providers, ensuring accessibility and quality healthcare.

At HelloGP, your safety is our top priority. Our doctors provide care in alignment with AHPRA recommendations, and we exclusively offer video or phone consultations, eliminating the risks associated with chat-based consults.

  • Standard Telehealth Consultations: $35 (Monday to Friday, 8 AM – 6 PM AEST)
    • After Hours: $49 (Monday to Friday, 6 PM onwards and on weekends)
  • Priority Appointments: $98 (Monday to Friday, 8 AM – 6 PM AEST)
    • After hours: $129 (Monday to Friday, 6 PM onwards and on weekends)

A Standard Consultation means the next available doctor will consult with you. The waiting time can range from a few minutes to an hour or so. During peak hours, there might be a slight wait.

In contrast, Priority Appointments place you at the front of the queue, ensuring a doctor contacts you within 30 minutes of your request.

No, our doctors can only review patients for non-emergency situations. Providing emergency services is beyond the scope of telehealth. If you or someone you know requires emergency services, please dial 000 immediately.
HelloGP‘s telehealth consultations are available to anyone in Australia for non-emergency situations. Please note that our doctors can only provide services to individuals physically located within Australia.

After your consultation with a HelloGP doctor, if they recommend medication, they will send you an E-script via SMS or email. To receive the E-script, please provide your Medicare card details or Individual Healthcare Identifier (IHI).

You can then take the E-script to most pharmacies across Australia for medication dispensing.

If you do not have a valid Medicare card, you may obtain an Individual Health Identifier (IHI) via Individual Healthcare Identifiers – Services Australia.

HelloGP doctors can prescribe most common medications; however there are specific medications they can not prescribe which include scheduled medications, schedule 4 and schedule 8 medications. 

Our doctors will always use their discretion in consultation with you, to determine the most suitable course of action when prescribing medications.

Yes, our doctors can issue Medical Certificates after your telehealth consultation.

Medical Certificates are issued on the day of the request and cannot be backdated.

Our doctors provide medical certificates that meet legal requirements and are typically accepted by educational institutions and employers. For your peace of mind, you can verify the authenticity of your certificate through our online verification tool on our website.

Please note that our doctors do not issue certificates for Centrelink or court attendances.

No, HelloGP does not offer bulk-billed Telehealth Consultations. Therefore, Medicare claims are not applicable for HelloGP consultations.

Our doctors are fully registered with AHPRA (Australian Health Practitioner Regulation Agency) and carry comprehensive professional insurance. Their prescriber number is always indicated on your prescription, and their provider number will be on referrals and medical certificates. You can verify their registration details on the AHPRA website for added peace of mind.

As a premium private service, we’re dedicated to delivering top-tier healthcare services, led by seasoned doctors who adhere to the most stringent clinical protocols.

Our distinguishing factors include competitive pricing, streamlined online prescriptions, swift medical certificates, and a patient-centric approach that puts you at the core of every decision we make. We prioritise your well-being by exclusively offering telehealth consultations, aligning with AHPRA’s code of conduct.

To fulfill a prescription, you’ll need an Individual Health Identifier (IHI) recommended by your doctor. Typically, if you possess a Medicare card number, you already have an IHI. It’s important to note that you can obtain an IHI independently of a Medicare card, and this can be done through Individual Healthcare Identifiers – Services Australia.

Medical Conditions HelloGP Doctors Can Manage

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