An online prescription works in three steps: you have a telehealth consultation with a GP, the doctor issues an eScript if prescribing is appropriate, and you take the eScript token, usually sent by SMS, to a pharmacy. The pharmacist scans the QR code and dispenses your medicine, so you don’t need a paper prescription.
eScripts are now an everyday alternative to paper prescriptions in Australia. They can be issued after in-person consultations, and after telehealth consultations where prescribing is appropriate.
Here is each step in more detail, including how repeats work and what to expect at the pharmacy.
What Is an eScript?
An eScript is simply a digital prescription. After the consultation, instead of receiving a prescription in printed form, you receive a token by SMS or email. This token is what the pharmacy uses to find your prescription in the electronic system. The token itself isn’t the prescription, so deleting the SMS doesn’t delete the prescription.
An eScript can be issued following a telehealth consultation when electronic prescribing is appropriate and the relevant prescribing requirements are met.
How Does an eScript Work?
The process is quite plain and simple:
- You have a consultation with a doctor. The doctor assesses your health concerns and decides whether a prescription is appropriate.
- The doctor issues the eScript. If appropriate, the doctor creates the electronic prescription using approved prescribing software.
- You receive the eScript token. The token can be sent to you digitally, such as by SMS or email. HelloGP sends it by SMS.
- You take the token to a pharmacy. The pharmacist scans the QR code to access your electronic prescription.
- The prescription is dispensed. Once the prescription has been dispensed, the token cannot be used again for the same supply.
The process means you do not need to collect a printed prescription before visiting the pharmacy.
How Do Repeat eScripts Work?
Your GP may include repeats when they issue your prescription if they consider ongoing treatment appropriate. The original prescription is used for the first supply, while any authorised repeats can be dispensed later without a new consultation each time, depending on the prescription’s validity period and any applicable requirements.
Once you have used all the repeats, you will need to speak with a doctor again if you need another prescription. The same applies when the prescription reaches the end of its validity period. If you take regular medicines, it can be useful to check with your pharmacist how many repeats you have left before you run out.
Is It Legal to Get a Prescription Online?
Yes. A prescription can be issued following a telehealth consultation when the doctor considers prescribing appropriate.
An online prescription does not mean that a prescription can be issued without a medical consultation. A doctor still needs to assess your circumstances before prescribing, whether that assessment takes place in person or through telehealth.
Telehealth prescribing also has limitations. Some medicines, including certain restricted medicines, are subject to additional requirements. Depending on your circumstances, a doctor may determine that an in-person consultation or further assessment is needed.
What Should You Check When Choosing An Online Prescription Service?
If you are considering an online prescription service, there are a few things worth checking before you book:
- There is a genuine medical consultation. You should be assessed by a doctor rather than simply completing a form and receiving a prescription automatically.
- You can identify the doctor providing the service. Australian doctors can be checked through the AHPRA public register.
- A prescription is not guaranteed. The doctor should make an independent clinical decision about whether prescribing is appropriate.
- You are not restricted to a particular pharmacy. An eScript can generally be taken to a participating pharmacy of your choice.
How HelloGP Handles Online Prescriptions
HelloGP provides online GP consultations through telehealth. During your consultation, the doctor reviews your health concerns and decides whether a prescription is appropriate.
If the doctor issues an eScript, HelloGP sends it to your mobile by SMS. Show the message at a pharmacy that accepts electronic prescriptions, and the pharmacist will scan the QR code. Keep the message until you collect your medicine and use any repeats.
A prescription is never guaranteed. The doctor decides after assessing you, and may recommend an in-person appointment if telehealth isn’t suitable.
Ready to book? Request an online prescription with HelloGP, or learn more about telehealth consultations.
Frequently Asked Questions (FAQs)
Is an eScript as legally valid as a paper prescription?
Yes. Electronic prescriptions are a recognised alternative to paper prescriptions in Australia. A paper prescription can still be used where appropriate.
Can I get an online script without seeing a doctor?
No. A prescription cannot simply be issued because you have requested one online. ou need a consultation with an authorised prescriber, either in person or by telehealth, where appropriate.
What happens if I lose my eScript token?
If you lose the message containing your eScript token, contact the doctor or service that issued the prescription. They can advise you on the next step and, where appropriate, arrange for the prescription to be accessed again.
Can any pharmacy dispense my eScript?
eScripts can be dispensed by participating pharmacies. You are generally not required to use a pharmacy connected to the doctor or service that issued your prescription.
How does a repeat eScript work?
If your prescription includes repeats, each repeat can be dispensed according to the prescription and applicable requirements. A new token may be provided for the next supply when the repeat is dispensed.
Can a telehealth doctor prescribe any medicine?
Not necessarily. A doctor will assess whether prescribing is appropriate during the consultation. Some medicines have additional prescribing requirements, and an in-person consultation may be needed depending on the medicine and your circumstances.
For examples of conditions a GP can treat and medicines they can’t prescribe by telehealth, see [Online Prescriptions for Common Conditions in Australia]
Conclusion
After a telehealth consultation, your GP can issue an eScript for you to take to a pharmacy. If you need a prescription, you can book an online consultation with HelloGP
HelloGP - Disclaimer
This article is for general information only and does not replace professional medical advice. Telehealth is not suitable for emergencies. If you have an emergency or are at immediate risk, call 000 or visit your nearest emergency department.